OPEN AIR HUBS
FREQUENTLY ASKED QUESTIONS (FAQ) & USER GUIDE
VERSION 1.0
Welcome to Open Air Hubs
This FAQ & User Guide has been developed to help clients and consultants understand the Open Air Hubs platform, its services, booking procedures, Token system, referral programmes, payment processes, privacy obligations, and support structures. This guide should be read together with the Open Air Hubs Terms & Conditions.
1. General Questions
What is Open Air Hubs?
Open Air Hubs is an online platform that connects clients with qualified professionals for virtual consultations.
Guidance: Users are encouraged to familiarise themselves with the Open Air Hubs Terms & Conditions. Specific services may have additional requirements, standards, procedures or compliance obligations.
Why was Open Air Hubs created?
The platform was created to improve access to professional services while creating opportunities for qualified professionals.
Guidance: Users are encouraged to familiarise themselves with the Open Air Hubs Terms & Conditions. Specific services may have additional requirements, standards, procedures or compliance obligations.
Who can use Open Air Hubs?
Adults may register independently. Minors may participate with parental or legal guardian consent where applicable.
Guidance: Users are encouraged to familiarise themselves with the Open Air Hubs Terms & Conditions. Specific services may have additional requirements, standards, procedures or compliance obligations.
Do I need a subscription?
No. There are no subscription fees for clients or consultants.
Guidance: Users are encouraged to familiarise themselves with the Open Air Hubs Terms & Conditions. Specific services may have additional requirements, standards, procedures or compliance obligations.
2. Registration & Verification
How do I register?
Select Client Signup or Consultant Signup and complete the required registration process.
Guidance: Users are encouraged to familiarise themselves with the Open Air Hubs Terms & Conditions. Specific services may have additional requirements, standards, procedures or compliance obligations.
Why is verification required?
Verification helps maintain safety, trust, compliance, and platform integrity.
Guidance: Users are encouraged to familiarise themselves with the Open Air Hubs Terms & Conditions. Specific services may have additional requirements, standards, procedures or compliance obligations.
Can my application be declined?
Yes. Applications may be declined where requirements are not met or information cannot be verified.
Guidance: Users are encouraged to familiarise themselves with the Open Air Hubs Terms & Conditions. Specific services may have additional requirements, standards, procedures or compliance obligations.
Can I update my profile?
Yes. Users should ensure their information remains accurate and up to date.
Guidance: Users are encouraged to familiarise themselves with the Open Air Hubs Terms & Conditions. Specific services may have additional requirements, standards, procedures or compliance obligations.
3. Tokens & Wallet
What are Tokens?
Tokens are the official platform currency used to book consultations and access certain services.
Guidance: Users are encouraged to familiarise themselves with the Open Air Hubs Terms & Conditions. Specific services may have additional requirements, standards, procedures or compliance obligations.
Do Tokens expire?
No. Tokens do not expire.
Guidance: Users are encouraged to familiarise themselves with the Open Air Hubs Terms & Conditions. Specific services may have additional requirements, standards, procedures or compliance obligations.
Can I transfer Tokens?
No. Tokens cannot be transferred, sold or exchanged between users.
Guidance: Users are encouraged to familiarise themselves with the Open Air Hubs Terms & Conditions. Specific services may have additional requirements, standards, procedures or compliance obligations.
Can I get a refund for unused Tokens?
Refunds are subject to the Open Air Hubs Terms & Conditions and applicable policies.
Guidance: Users are encouraged to familiarise themselves with the Open Air Hubs Terms & Conditions. Specific services may have additional requirements, standards, procedures or compliance obligations.
4. Bookings & Consultations
How do I book a consultation?
Purchase Tokens, select a consultant, choose an available time slot and confirm the booking.
Guidance: Users are encouraged to familiarise themselves with the Open Air Hubs Terms & Conditions. Specific services may have additional requirements, standards, procedures or compliance obligations.
What if I cancel at least two hours before the consultation?
You will receive a full refund of the Tokens used for the booking, excluding administration fees.
Guidance: Users are encouraged to familiarise themselves with the Open Air Hubs Terms & Conditions. Specific services may have additional requirements, standards, procedures or compliance obligations.
What if I cancel less than two hours but more than one hour before the consultation?
A deduction of 50% of the Tokens used for the booking may apply.
Guidance: Users are encouraged to familiarise themselves with the Open Air Hubs Terms & Conditions. Specific services may have additional requirements, standards, procedures or compliance obligations.
What if I cancel less than one hour before the consultation?
100% of the booking Tokens may be forfeited.
Guidance: Users are encouraged to familiarise themselves with the Open Air Hubs Terms & Conditions. Specific services may have additional requirements, standards, procedures or compliance obligations.
What if the consultant does not attend?
The client will receive a full refund of booking Tokens and the consultant may face disciplinary action.
Guidance: Users are encouraged to familiarise themselves with the Open Air Hubs Terms & Conditions. Specific services may have additional requirements, standards, procedures or compliance obligations.
5. Discounts & Promotions
Do new clients receive a discount?
Eligible first-time clients may qualify for a 20% discount on consultation fees.
Guidance: Users are encouraged to familiarise themselves with the Open Air Hubs Terms & Conditions. Specific services may have additional requirements, standards, procedures or compliance obligations.
Does the discount apply to administration fees?
No. The discount applies only to consultation fees.
Guidance: Users are encouraged to familiarise themselves with the Open Air Hubs Terms & Conditions. Specific services may have additional requirements, standards, procedures or compliance obligations.
Can promotions change?
Yes. Open Air Hubs reserves the right to amend, suspend or discontinue promotions.
Guidance: Users are encouraged to familiarise themselves with the Open Air Hubs Terms & Conditions. Specific services may have additional requirements, standards, procedures or compliance obligations.
6. Client Referral Programme
Who can refer clients?
Clients who have completed at least one consultation session.
Guidance: Users are encouraged to familiarise themselves with the Open Air Hubs Terms & Conditions. Specific services may have additional requirements, standards, procedures or compliance obligations.
What reward do I receive?
Successful referrals earn forty-six point six-nine (46.69) Tokens.
Guidance: Users are encouraged to familiarise themselves with the Open Air Hubs Terms & Conditions. Specific services may have additional requirements, standards, procedures or compliance obligations.
What is the value of the reward?
At the current Token value of R10.71, 25 Tokens are equivalent to R500.00 in platform value.
Guidance: Users are encouraged to familiarise themselves with the Open Air Hubs Terms & Conditions. Specific services may have additional requirements, standards, procedures or compliance obligations.
Can I refer multiple clients?
Yes, provided all referrals comply with platform rules.
Guidance: Users are encouraged to familiarise themselves with the Open Air Hubs Terms & Conditions. Specific services may have additional requirements, standards, procedures or compliance obligations.
7. Consultant Referral Programme
Who qualifies?
Consultants who have completed at least one consultation session.
Guidance: Users are encouraged to familiarise themselves with the Open Air Hubs Terms & Conditions. Specific services may have additional requirements, standards, procedures or compliance obligations.
What reward is offered?
A successful consultant referral earns forty-six point six-nine (46.69) Tokens.
Guidance: Users are encouraged to familiarise themselves with the Open Air Hubs Terms & Conditions. Specific services may have additional requirements, standards, procedures or compliance obligations.
What is the value?
At the current Token value, the reward is equivalent to R500.00.
Guidance: Users are encouraged to familiarise themselves with the Open Air Hubs Terms & Conditions. Specific services may have additional requirements, standards, procedures or compliance obligations.
How is the reward paid?
Once approved, the reward is converted to cash value and paid with the consultant's monthly commission payment.
Guidance: Users are encouraged to familiarise themselves with the Open Air Hubs Terms & Conditions. Specific services may have additional requirements, standards, procedures or compliance obligations.
8. Consultant Onboarding
How do I become a consultant?
Complete registration, submit required documentation and pass verification.
Guidance: Users are encouraged to familiarise themselves with the Open Air Hubs Terms & Conditions. Specific services may have additional requirements, standards, procedures or compliance obligations.
What documents may be required?
Identification, qualifications, registrations and supporting documentation.
Guidance: Users are encouraged to familiarise themselves with the Open Air Hubs Terms & Conditions. Specific services may have additional requirements, standards, procedures or compliance obligations.
Can I join multiple categories?
Yes, subject to approval and qualification requirements.
Guidance: Users are encouraged to familiarise themselves with the Open Air Hubs Terms & Conditions. Specific services may have additional requirements, standards, procedures or compliance obligations.
9. Consultant Payments
How much do consultants earn?
Consultants earn 75% of consultation revenue from completed sessions.
Guidance: Users are encouraged to familiarise themselves with the Open Air Hubs Terms & Conditions. Specific services may have additional requirements, standards, procedures or compliance obligations.
When are consultants paid?
Payments are processed on the 25th of every month.
Guidance: Users are encouraged to familiarise themselves with the Open Air Hubs Terms & Conditions. Specific services may have additional requirements, standards, procedures or compliance obligations.
Is there a fee?
A R5.00 processing fee is deducted from monthly payments.
Guidance: Users are encouraged to familiarise themselves with the Open Air Hubs Terms & Conditions. Specific services may have additional requirements, standards, procedures or compliance obligations.
Who handles tax?
Consultants are responsible for their own SARS obligations.
Guidance: Users are encouraged to familiarise themselves with the Open Air Hubs Terms & Conditions. Specific services may have additional requirements, standards, procedures or compliance obligations.
10. Performance Management & Discipline
What happens if I miss a consultation?
Missed consultations may trigger a disciplinary process.
Guidance: Users are encouraged to familiarise themselves with the Open Air Hubs Terms & Conditions. Specific services may have additional requirements, standards, procedures or compliance obligations.
Can I receive warnings?
Yes. Verbal, written and final written warnings may be issued.
Guidance: Users are encouraged to familiarise themselves with the Open Air Hubs Terms & Conditions. Specific services may have additional requirements, standards, procedures or compliance obligations.
Can my account be suspended?
Yes. Serious concerns may result in suspension while investigations take place.
Guidance: Users are encouraged to familiarise themselves with the Open Air Hubs Terms & Conditions. Specific services may have additional requirements, standards, procedures or compliance obligations.
Can my account be terminated?
Repeated breaches or serious misconduct may result in termination.
Guidance: Users are encouraged to familiarise themselves with the Open Air Hubs Terms & Conditions. Specific services may have additional requirements, standards, procedures or compliance obligations.
11. Family & Minor Participation
Can minors participate?
Yes, where parental or legal guardian consent has been obtained.
Guidance: Users are encouraged to familiarise themselves with the Open Air Hubs Terms & Conditions. Specific services may have additional requirements, standards, procedures or compliance obligations.
Can families participate together?
Yes. Family consultations may be arranged where appropriate.
Guidance: Users are encouraged to familiarise themselves with the Open Air Hubs Terms & Conditions. Specific services may have additional requirements, standards, procedures or compliance obligations.
Who is responsible for consent?
Parents and guardians remain responsible for providing required consent.
Guidance: Users are encouraged to familiarise themselves with the Open Air Hubs Terms & Conditions. Specific services may have additional requirements, standards, procedures or compliance obligations.
12. Session Recordings
Are sessions recorded?
Sessions may be recorded for quality assurance, compliance, training and dispute resolution.
Guidance: Users are encouraged to familiarise themselves with the Open Air Hubs Terms & Conditions. Specific services may have additional requirements, standards, procedures or compliance obligations.
Can I access recordings?
Yes, subject to platform rules and retention periods.
Guidance: Users are encouraged to familiarise themselves with the Open Air Hubs Terms & Conditions. Specific services may have additional requirements, standards, procedures or compliance obligations.
Can I download recordings?
Downloads may require Tokens and applicable fees.
Guidance: Users are encouraged to familiarise themselves with the Open Air Hubs Terms & Conditions. Specific services may have additional requirements, standards, procedures or compliance obligations.
Are downloads refundable?
No. Download charges are non-refundable once initiated.
Guidance: Users are encouraged to familiarise themselves with the Open Air Hubs Terms & Conditions. Specific services may have additional requirements, standards, procedures or compliance obligations.
13. Privacy & POPIA
How is my information protected?
Open Air Hubs processes information in accordance with applicable legislation including POPIA.
Guidance: Users are encouraged to familiarise themselves with the Open Air Hubs Terms & Conditions. Specific services may have additional requirements, standards, procedures or compliance obligations.
Who can access my information?
Only authorised personnel and approved users where necessary.
Guidance: Users are encouraged to familiarise themselves with the Open Air Hubs Terms & Conditions. Specific services may have additional requirements, standards, procedures or compliance obligations.
Can I request information?
Yes, subject to applicable procedures and legislation.
Guidance: Users are encouraged to familiarise themselves with the Open Air Hubs Terms & Conditions. Specific services may have additional requirements, standards, procedures or compliance obligations.
14. Technical Support
What devices are supported?
Supported computers, tablets and mobile devices may be used.
Guidance: Users are encouraged to familiarise themselves with the Open Air Hubs Terms & Conditions. Specific services may have additional requirements, standards, procedures or compliance obligations.
What if my connection drops?
Reconnect as soon as possible and contact support if required.
Guidance: Users are encouraged to familiarise themselves with the Open Air Hubs Terms & Conditions. Specific services may have additional requirements, standards, procedures or compliance obligations.
Where do I get assistance?
Support is available through Open Air Hubs contact channels.
Guidance: Users are encouraged to familiarise themselves with the Open Air Hubs Terms & Conditions. Specific services may have additional requirements, standards, procedures or compliance obligations.
15. Contact & Support
How do I contact Open Air Hubs?
Use the contact details available on the website.
Guidance: Users are encouraged to familiarise themselves with the Open Air Hubs Terms & Conditions. Specific services may have additional requirements, standards, procedures or compliance obligations.
What information should I provide?
Provide sufficient detail to help the support team assist you effectively.
Guidance: Users are encouraged to familiarise themselves with the Open Air Hubs Terms & Conditions. Specific services may have additional requirements, standards, procedures or compliance obligations.
Where can I find policies?
Policies, Terms & Conditions and notices are available on the platform.
Guidance: Users are encouraged to familiarise themselves with the Open Air Hubs Terms & Conditions. Specific services may have additional requirements, standards, procedures or compliance obligations.